Politique d’expédition

EvLo Lash Co – Shipping Policy
Last Updated: January 18, 2024

By placing an order with EvLo Lash Co (“EvLo Lash Co,” “we,” “us,” or “our”), you agree to this Shipping Policy as well as our Terms of Service and Return Policy.

1. Free Shipping & Shipping Methods

Free Shipping

  • We offer free global shipping on most products.

  • Clothing items (shirts, sweatshirts, etc.) are excluded from free shipping and will show calculated shipping at checkout.

  • When you qualify for free shipping, your order will ship using our standard / economical shipping method.

Carriers & Typical Methods

  • United States (US):
    – Ships via USPS Ground Advantage (or comparable ground service).
    – Most customers receive their order within about 1 week after shipment.

  • Canada (CA):
    – Typically ships via UPS (or a comparable carrier). If you enter a PO Box we will ship out via USPS.
    – Most orders arrive in about 1 week through UPS, though remote areas may take longer.

  • Other International Destinations:
    – Typically ship via DHL eCommerce, or another comparable carrier.
    – Most customers receive their order in 1–2 weeks, though some countries may take closer to 3 weeks depending on distance and customs processing.

Faster Shipping Options

If you need your order sooner, you may select a paid, expedited shipping method at checkout (when available). Shipping upgrades are non-refundable once the order is placed.

2. Processing Time & Fulfillment

Processing Time is Separate From Transit Time.

  • Processing time includes: picking, packing, labeling, quality checks, and carrier pickup from our facility.

  • Once an order is placed, it is typically processed and shipped within 1–2 business days (and in some cases up to 1–3 business days during peak periods).

  • Large order volume, holidays, or system issues (such as address verification problems) may add delays.

Once the carrier scans your package, transit time (shipping time) begins.

3. Delivery Time Estimates (Not Guaranteed)

Any delivery estimates shown at checkout or in cart are approximate and provided by carriers or algorithms for convenience only.

  • We do not guarantee delivery by a specific date.

  • Weather, holidays, carrier delays, customs inspections, and other factors outside our control may affect transit times.

4. International Shipping, Customs & Duties

For international orders (outside the United States):

  • Shipping charges do not include customs duties, taxes, or import fees.

  • You are solely responsible for any customs, VAT, duties, or import fees required by your country’s regulations.

  • We are legally required to declare the full value of the package contents on customs documentation.

Customs Clearance

  • Once your package reaches your country’s customs department, any additional steps (such as paying fees or providing information) are your responsibility.

  • Customs may contact you via email, letter, or phone. Please monitor your contact information and spam/junk folders.

Refusal or Failure to Pay Customs Fees

  • If you refuse to pay customs fees or fail to complete customs requirements, the package may:
    – Be returned to us;
    – Be held indefinitely; or
    – Be destroyed by the carrier or customs.

  • We are not responsible for packages that are destroyed, abandoned, or returned due to customs refusal or non-payment of fees.

  • In many cases, we cannot issue a refund if the package is destroyed or not returned to us in sellable condition.

Name for Customs

  • The shipping name must match your full legal first and last name for customs clearance in many countries.

5. Discount Codes

  • Discount codes must be entered correctly at checkout.

  • If a discount code is not applied or entered incorrectly, we cannot adjust the order total after payment is completed.

  • We do not refund the difference or retroactively apply discount codes.

6. Preorders

If your order includes a preorder item:

  • Your entire order ships together once the preorder item is received at our facility.

  • We do not split shipments unless otherwise noted or specially arranged.

7. Tracking & Delivery Confirmation

Tracking

  • Once your order ships, a tracking number will be sent to the email address provided at checkout.

  • If you do not see it, please check your spam/junk folder and search your email archives.

  • If you entered an incorrect email address, you may not receive tracking updates.

Carrier Scanning

  • USPS, UPS, DHL or other carriers must scan your package before it appears in their tracking system.

  • If tracking does not show immediately, please allow time for the first scan.

Delivery Notifications

  • Carriers will mark your package as “Delivered” once they believe it has been delivered.

  • Our system receives that scan and Shopify automatically emails you a delivery notice.

  • Actual physical delivery may occur later that same day or the next business day, depending on the carrier’s processes.

8. Damaged Packages

We take care to package all products securely.

If your order arrives damaged in transit:

  1. Take clear photos of the outer box, inner packaging, and the damaged product.

  2. Contact us at info@evlolash.com within a reasonable timeframe after delivery.

  3. We may ask you to file or assist with an insurance claim through the carrier (e.g., USPS) before issuing a replacement.

Once the claim is filed and approved, we may provide a replacement product in accordance with our policies.

If we authorize a return of damaged products (for any reason), please note:

  • Returned damaged items may be subject to up to a 30% restocking fee plus applicable shipping costs.

  • Returned damaged products are discarded and are not resold.

9. Lost or Stolen Packages

Once an order leaves the EvLo Lash Co warehouse and is scanned by the carrier, risk of loss passes to the customer.

  • We are not responsible for lost, stolen, or misdelivered packages.

  • If tracking shows “Delivered” but you did not receive the package, please:
    – Check with neighbors, household members, or building management;
    – Wait at least 14 days (for U.S.) or 30 days (for international) as carriers sometimes update scans prematurely;
    – Contact the carrier directly to file a claim or inquiry.

USPS Customer Service: 1-800-275-8777 (or local carrier contact in your country).

We are not obligated to replace or refund orders that are lost or stolen after delivery confirmation.

10. Incorrect Address / Returned Packages

Please double-check your shipping address at checkout.

  • If a package is returned to us due to an incorrect or incomplete address, refusal, or unclaimed status, this is not considered an error by EvLo Lash Co.

  • To reship the order, you will be required to pay a new shipping fee.

  • We will send an invoice for the reshipment cost. If you do not pay the invoice within 48 hours, the order may be cancelled in accordance with our Return Policy (typically less original shipping and any applicable fees).

We do not cover re-shipping costs due to customer address errors.

11. Order Processing, Shipping Policy & Terms of Service

  • Processing time is separate from carrier shipping time.

  • By placing an order, you acknowledge that shipping times are estimates only and that delays outside our control may occur.

  • By agreeing to this Shipping Policy, you also agree to our Terms of Service and Return Policy.

If you have any questions about this Shipping Policy, please contact us at:
info@evlolash.com