Widerrufsrecht

EvLo Lash Co. – Return & Refund Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

This Return & Refund Policy applies to purchases made on or after August 31, 2026. Purchases made before this date remain subject to the return and refund terms in effect at the time of purchase.

Thank you for shopping with EvLo Lash Co. We want you to be satisfied with your purchase, and we stand behind the quality of our products. Because many of our products are designed for professional use and/or direct contact with clients, certain return restrictions apply for safety, hygiene, and product-integrity reasons.

By placing an order with EvLo Lash Co., you agree to the terms of this Return & Refund Policy.

1. UV Lights & UV Light Kits – 30-Day Satisfaction Guarantee

We want you to love your UV curing system. Eligible Halo UV Lights and UV Light Kits may be returned within 30 days of delivery if you are not completely satisfied.

The Halo Tweeze Wireless UV Lashing Tweezer is specifically excluded from the 30-Day Satisfaction Guarantee. Please see Section 2 for the Halo Tweeze return policy.

Eligibility Requirements

To qualify for the 30-Day Satisfaction Guarantee:

  • You must contact EvLo Lash Co. within 30 days of delivery.

  • Return authorization must be obtained before sending any product back.

  • The customer is responsible for return shipping costs.

  • The UV light must be returned with all original components, accessories, and packaging.

  • The returned product must pass inspection.

  • Eligible Halo UV Light returns are subject to a $50 restocking fee per returned light.

  • Original shipping and handling charges are non-refundable.

Reasonable use of the UV light for the purpose of evaluating the system does not automatically disqualify a return. Products that have been damaged, altered, modified, improperly used, or returned with missing components may be denied or subject to additional deductions where permitted.

Refund Amount for Kits & Bundles

UV Light Kits and bundles may contain both return-eligible and non-returnable products. Returning an eligible UV light or other eligible component does not entitle the customer to a refund of the entire kit or bundle purchase price.

Any refund will be limited to the portion of the amount actually paid that is attributable to the eligible product(s) being returned.

Non-returnable components may include, but are not limited to:

  • Digital education, training courses, and certifications

  • Adhesives

  • Tape and eye pads

  • Disposable or consumable products

  • Opened, used, or unsealed hygiene-sensitive products

  • Products specifically identified as Final Sale or non-returnable

Bundle Pricing & Discounts

When products are purchased together as a discounted kit or bundle, the purchase price may be allocated among the individual components based on their relative selling values at the time of purchase.

Any kit, bundle, promotional, or percentage discount will be allocated proportionately among the products included in the purchase. A returned item will therefore not necessarily be refunded at its regular standalone retail price.

The eligible refund amount will be calculated from the amount actually paid for the return-eligible component after applicable discounts and allocations, less any applicable restocking fees and other non-refundable charges.

The total amount refunded will never exceed the amount originally paid for the applicable returned product(s).

Promotional or Complimentary Items

Products expressly included at no additional charge as a promotional or complimentary item have no separate refundable value.

If a promotional offer required the purchase or retention of specific products in order to qualify for the promotion, EvLo Lash Co. reserves the right to adjust the refund to reflect the terms of that promotion where those terms were disclosed at the time of purchase.

2. Halo Tweeze – Non-Returnable Product & Discretionary Return Exceptions

The Halo Tweeze Wireless UV Lashing Tweezer is not eligible for EvLo Lash Co.'s 30-Day Satisfaction Guarantee and is non-returnable as a standard policy.

The Halo Tweeze is a specialized, technique-dependent professional lashing tool. Because the UV light source is incorporated directly into the tweezer, the artist's hand positioning, working angle, grip, lash placement, application technique, and individual lashing style can affect the user's experience with the product.

For this reason, EvLo Lash Co. cannot guarantee that the Halo Tweeze will be compatible with every artist's individual technique, ergonomics, preferences, or workflow.

Standard returns will not be accepted because of:

  • Preference or change of mind

  • Difficulty adjusting to or learning the Halo Tweeze technique

  • Hand positioning or working-angle preferences

  • Compatibility with an artist's individual lashing style

  • Grip or ergonomic preference

  • Preference for a different UV light configuration or curing method

  • Determining that the Halo Tweeze is not suitable for the artist's personal workflow

Discretionary Return Exceptions

In limited circumstances, EvLo Lash Co. may choose to authorize an exception to this policy.

Any exception must be approved in writing by EvLo Lash Co. before the Halo Tweeze is returned.

If a Halo Tweeze return exception is approved:

  • The return will be issued as EvLo Lash Co. store credit only.

  • A refund to the original payment method will not be issued.

  • A $50 restocking fee will be deducted from the store credit.

  • The customer is responsible for return shipping costs.

  • Original shipping and handling charges are non-refundable.

  • The Halo Tweeze must be returned with all components, accessories, and original packaging.

  • The returned product must pass inspection.

  • Missing components, damage, alteration, or excessive wear may result in additional deductions or denial of the authorized return where permitted.

Approval of a discretionary return exception for one purchase does not create or imply an obligation to approve future returns.

Halo Tweeze Warranty Coverage

The Halo Tweeze being excluded from the 30-Day Satisfaction Guarantee does not eliminate an otherwise valid manufacturer warranty claim.

If you believe your Halo Tweeze is malfunctioning or defective, please contact EvLo Lash Co. for troubleshooting and warranty assistance.

Verified manufacturer defects are handled separately under our applicable Warranty Policy.

3. All Other Products – Non-Returnable Once Opened

Due to hygiene and safety considerations and the professional nature of our products, all other products are non-returnable and non-refundable once opened, used, or unsealed, unless the product has a qualifying manufacturer defect or otherwise qualifies under applicable law.

Examples include, but are not limited to:

  • Lash adhesives

  • Lash trays

  • Tweezers

  • Tools

  • Tapes and eye pads

  • Consumables

  • Disposable products

  • Hygiene-sensitive products

Unopened and unused return-eligible products may only be returned with prior written authorization from EvLo Lash Co.

Please inspect all products carefully upon arrival.

If a product-specific return policy differs from this section, the product-specific policy will control.

4. Defective Products & Warranty Claims

EvLo Lash Co. stands behind the quality of our products. Defect claims are handled differently depending on whether the product is a non-electronic product or an electronic device covered by a limited warranty.

Non-Electronic Products & Consumables

If you believe a non-electronic product, consumable, adhesive, lash tray, tweezer, accessory, or similar item arrived with a manufacturer defect, please contact EvLo Lash Co. within 15 days of delivery.

Customers are encouraged to inspect products promptly after receiving their order.

To submit a defect claim:

  1. Email support@evlolash.com with your order number and a detailed description of the issue.

  2. Provide clear photos and/or video demonstrating the suspected defect when applicable.

  3. Do not dispose of, alter, repair, or return the product unless instructed by EvLo Lash Co.

  4. We may request additional photos, videos, troubleshooting, documentation, or return of the product for inspection.

If a manufacturer defect is verified, an appropriate resolution may include replacement, store credit, refund, or another remedy as applicable to the circumstances and our policies.

UV Lights, Halo Tweeze & Electronic Devices

UV lights, the Halo Tweeze, and other qualifying electronic devices are covered by their applicable EvLo Lash Co. Limited Warranty and are not subject to the 15-day defect-claim limitation above.

Qualifying UV lights and electronic devices are covered for the warranty period stated in our Warranty Policy or on the applicable product listing. Our standard limited warranty for qualifying Halo devices is currently 12 months from the original purchase date, unless otherwise expressly stated.

Warranty coverage applies to qualifying manufacturer defects arising during the applicable warranty period and is subject to the terms, exclusions, troubleshooting requirements, and remedies contained in the applicable Warranty Policy.

A product being excluded from our Satisfaction Guarantee or standard return policy does not eliminate an otherwise valid manufacturer warranty claim.

Warranty claims may require troubleshooting, photos, video, proof of purchase, and/or return of the device for inspection.

Approved warranty remedies may include repair, replacement, or store credit in accordance with our Warranty Policy. A warranty claim does not automatically qualify for a refund to the original payment method.

Issues caused by misuse, accidental damage, unauthorized modification, improper care, failure to follow product instructions, normal wear and tear, or another warranty exclusion are not considered manufacturer defects.

Please review our separate Warranty Policy for complete warranty terms and conditions.

5. Return Shipping, Restocking Fees & Non-Refundable Charges

Return fees depend on the product and reason for the return.

Eligible Halo UV Light Returns

UV Lights returned under the 30-Day Satisfaction Guarantee are subject to a $50 restocking fee per returned light.

The customer is responsible for return shipping.

Halo Tweeze Discretionary Returns

The Halo Tweeze is not ordinarily returnable.

If EvLo Lash Co. authorizes a discretionary return exception, the return is subject to a $50 restocking fee and will be issued as store credit only.

The customer is responsible for return shipping.

Other Approved Returns

If EvLo Lash Co. authorizes the return of another return-eligible product that is not subject to a product-specific restocking fee, a 10% restocking fee may apply.

Any applicable fee will be disclosed as part of the return authorization.

Warranty & Verified Defect Claims

Restocking fees do not apply to verified manufacturer-defect or approved warranty claims when EvLo Lash Co. requires the defective product to be returned as part of the claim process.

Shipping & Other Charges

Unless otherwise required by law:

  • Original shipping and handling charges are non-refundable.

  • Customers are responsible for return shipping on Satisfaction Guarantee returns, discretionary returns, and other standard returns.

  • Shipping responsibility for an approved warranty or manufacturer-defect claim will be determined as part of the claim authorization.

  • Expedited shipping fees, international shipping charges, duties, taxes, customs fees, brokerage fees, and other third-party charges are non-refundable unless otherwise required by law.

6. Condition of Returned Items

All authorized returns must include the original product and all required components, accessories, and packaging.

Electronic products returned under the 30-Day Satisfaction Guarantee or an approved discretionary return may show reasonable signs of testing or evaluation but must not be damaged, altered, modified, tampered with, or improperly used.

Unopened products being returned must remain unused and sealed.

EvLo Lash Co. reserves the right to deny an authorized return or adjust the return value where permitted if:

  • Components or accessories are missing

  • The product has been damaged

  • The product has been altered or modified

  • There is evidence of misuse or improper care

  • Consumable or hygiene-sensitive products have been opened

  • The returned product differs from the product originally purchased

  • The condition of the product falls outside the requirements of the applicable return authorization

7. Unauthorized Returns

Do not return any product without first receiving authorization from EvLo Lash Co.

Unauthorized returns may be refused, returned to the sender, or deemed ineligible for refund or store credit.

Contact support@evlolash.com before mailing any return.

8. Refund & Store Credit Method

Approved refunds for return-eligible products will be issued to the original payment method whenever possible.

If the original payment method is unavailable, store credit may be issued instead.

Exception: Any discretionary return authorized for the Halo Tweeze is eligible for store credit only and will not be refunded to the original payment method.

Applicable restocking fees, non-refundable shipping charges, or other authorized deductions will be deducted before the refund or store credit is issued.

Please allow applicable processing time for your financial institution to post a refund after it has been processed by EvLo Lash Co.

9. Final Sale Items

Products specifically marked Final Sale cannot be returned due to preference, change of mind, or dissatisfaction unless otherwise required by law.

Final Sale items may include, but are not limited to:

  • Digital training courses and digital products

  • Consumables specifically marked Final Sale

  • Clearance products specifically marked Final Sale

  • Other products expressly identified as Final Sale at the time of purchase

A Final Sale or non-returnable designation does not eliminate any applicable rights related to a verified manufacturer defect or valid warranty claim.

10. Items Damaged in Transit

If your order arrives damaged in transit, please contact EvLo Lash Co. promptly after delivery.

To assist with the claim:

  1. Provide clear photos and/or video showing the condition of the product and shipping packaging.

  2. Include your order number and a description of the damage.

  3. Keep the product, shipping box, packaging, and packing materials until the claim has been resolved.

  4. Do not return or dispose of the damaged product unless instructed by EvLo Lash Co.

We may request additional documentation or ask for your assistance with a carrier insurance claim.

Once the claim has been reviewed and approved, EvLo Lash Co. will determine the appropriate resolution in accordance with our policies.

Restocking fees do not apply to verified carrier-damage claims.

Damage occurring after delivery due to misuse, improper handling, accidental damage, unauthorized modification, or improper storage is not considered shipping damage.

11. Wrong Address & Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to EvLo Lash Co. because of an incorrect or incomplete address provided by the customer:

  • The customer will be responsible for the cost of reshipping the order.

  • An invoice may be sent for the additional shipping cost.

  • If the reshipping invoice is not paid within 48 hours, the order may be cancelled.

  • Original shipping charges and any non-refundable carrier or handling fees may be deducted from any eligible refund.

EvLo Lash Co. is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer.

12. Contact Us

For return questions, return authorization, manufacturer-defect claims, or warranty assistance, please contact:

support@evlolash.com

Please include your order number and as much information as possible so we can assist you efficiently.

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be limited or excluded under applicable law.